how can we help?
WELCOME TO THE BIRDY GREY HELP CENTER!
TYPE YOUR SEARCH OR BROWSE BELOW FOR ANSWERS TO YOUR Q'S
Frequently Asked Questions
- What is Birdy Grey's return policy?
- eGift Card Refund FAQ
- How can I return my item?
- Can I exchange my dress for another size or style?
- Why are international returns/exchanges not accepted?
- I shipped the wrong Item back, what do I do?
- How much does shipping cost?
- Does Birdy Grey ship internationally?
- How can I track my order?
- How can I update my shipping address?
- How long will it take to receive my order after it ships?
- Can I add items to an order after it has been placed?
- Why did you let me place an order if you do not have the item I need?
- Does Birdy Grey have a physical storefront location?
- Do you offer a military discount or student discount?
- Do you offer a try-on program?
- Can I cancel my personalized order after I've placed it?
- How long does shipping take for personalized items?
- What if there is an issue with my personalized item after I received it?
- What if I order a preorder item along with a personalized item?
- What if I order additional items along with the personalized item?
- Do you offer personalization?
- How do I know if a product from Birdy Grey was produced ethically? Do you have any guidelines in place?
- How can I collaborate with Birdy Grey?
- I keep getting texts from you, how do I stop them?
- Where can I find men's accessories that match my dress?
- How do I ensure that all of my dresses are the same color?
- I am expecting and not sure what size to order, help!
- Do you have maternity dresses?
- I am pretty tall, what dress would you recommend?
- My measurements are larger/smaller than your largest/smallest size, what do I do?
- I have a large bust. What is the best dress for me?
- May I purchase extra fabric? Add on extra length?
wanna get in touch?
CLICK HERE FOR RETURNS AND EXCHANGES
CLICK HERE OR TAP THE "HELP" ICON (BOTTOM RIGHT) TO SEND US AN EMAIL
CALL OR TEXT: 323.538.0608
MONDAY - FRIDAY:
9AM - 9PM EST | 6AM - 6PM PST
SATURDAY - SUNDAY:
11AM - 8PM EST | 8AM - 5PM PST