how can we help?
WELCOME TO THE BIRDY GREY HELP CENTER!
TYPE YOUR SEARCH OR BROWSE BELOW FOR ANSWERS TO YOUR Q'S
Frequently Asked Questions
Returns
- What is Birdy Grey's return policy?
- eGift Card Refund FAQ
- How can I return my item?
- Can I exchange my dress for another size or style?
- Why are international returns/exchanges not accepted?
- I shipped the wrong Item back, what do I do?
Shipping
- Preorders
- How much does shipping cost?
- Does Birdy Grey ship internationally?
- How can I track my order?
- How can I update my shipping address?
- How long will it take to receive my order after it ships?
Orders
- SuitShop
- Can I add items to an order after it has been placed?
- Why did you let me place an order if you do not have the item I need?
- Does Birdy Grey have a physical storefront location?
- Do you offer a military discount or student discount?
- Do you offer a try-on program?
Monogram Shop
- Can I cancel my personalized order after I've placed it?
- How long does shipping take for personalized items?
- What if there is an issue with my personalized item after I received it?
- What if I order a preorder item along with a personalized item?
- What if I order additional items along with the personalized item?
Product
- Do you offer personalization?
- How do I know if a product from Birdy Grey was produced ethically? Do you have any guidelines in place?
- How can I collaborate with Birdy Grey?
- I keep getting texts from you, how do I stop them?
- Where can I find men's accessories that match my dress?
- How do I ensure that all of my dresses are the same color?
Sizing
- I am expecting and not sure what size to order, help!
- Do you have maternity dresses?
- I am pretty tall, what dress would you recommend?
- My measurements are larger/smaller than your largest/smallest size, what do I do?
- I have a large bust. What is the best dress for me?
- May I purchase extra fabric? Add on extra length?
Styling
wanna get in touch?
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