Frequently Asked Questions
Product
- Why is my zipper sticky. What do I do?
- I keep getting texts from you, how do I stop them?
- Where can I find men's accessories that match my dress?
- How do I ensure that all of my dresses are the same color?
- How do you recommend ordering for pregnant bridesmaids?
- How often does Birdy Grey launch new styles?
Sizing
- I am expecting and not sure what size to order, help!
- Do you have maternity dresses?
- I am pretty tall, what dress would you recommend?
- My measurements are larger/smaller than your largest/smallest size, what do I do?
- I have a large bust. What is the best dress for me?
- What style do you recommend for a plus-size figure?
Styling
- How do I work at Birdy Grey?
- What are a few different ways to Style Maria?
- How to create a Criss-Cross Back for our convertible gowns
- How to create a Twisted Back for our convertible gowns
- How to create a Triangle Back for our convertible gowns
- How to create a T-Back for our convertible gowns
Orders
- Can I add items to an order after it has been placed?
- Does Birdy Grey have a physical storefront location?
- Do you offer a military discount or student discount?
- Do you offer a try-on program?
- Is Zola part of Birdy Grey?
- Why does my refund show a credit card number that’s not mine?
Shipping
- How we are dealing with COVID-19
- My order arrived within 14 days, but it says non returnable when I try to process a return/exchange through the returns center. What do I do?
- How much are import fees and shipping costs for my international order?
- Since some of my items are on backorder, can I have an extension on my return?
- Why is shipping so high for my international order?
- My order shipped to wrong the address. How can I update?
Returns
- I shipped the wrong Item back, what do I do?
- Can I place more than one dress in box for return/exchange?
- Do I need to place a new order for an exchange or does Birdy Grey send the new dress to me automatically?
- Why did you let me place an exchange if you do not have the item I need?
- When will my refund process back onto my bank statement?
- Can my refund be issued to another card other than my initial form of payment?