What if there is an issue with my personalized item after I received it? March 31, 2022 05:20 Updated Follow We take this very seriously! So, please reach out to us by filling out this form or text us at 323-538-0608 with images and a description of your issue, and we'll make it right. Related articles How long does shipping take for personalized items? What if I order a preorder item along with a personalized item? Do you offer personalization? Can I cancel my personalized order after I've placed it? What if I order additional items along with the personalized item?