Our hearts go out to each and every one of you whose wedding has been impacted by COVID-19. Some of you have shared your stories with us on Instagram, and it breaks our hearts to hear how stressful it’s been… but it’s also remarkable to watch our social community lean on each other during this impossible time.
As a team, we’re taking a moment to take extra care of ourselves, our loved ones and our families. Our team is hustling hard—remotely—to ensure that it’s business as usual, and that COVID-19 will not affect our ability to serve you day in and day out. We are here for you.
We thought it would be helpful to provide answers to commonly asked questions about how COVID-19 has affected us at Birdy Grey, especially for those feeling a little anxious. If you have any questions, please feel free to reach out to our Customer Care team at firstname.lastname@example.org or 323-538-0608. We are available Monday - Friday, from 10AM to 6PM EST.
THERE'S A CHANCE THE WEDDING WILL BE CANCELED. WHAT'S YOUR RETURN POLICY?
We typically have a 2-week return & exchange policy.* However, we completely understand that there's a lot of uncertainty around your wedding date right now, and we want you to feel as comfortable as possible. For all US orders placed after March 20, 2020, we are extending our return & exchange window through May 30, 2020 in case you need more time.
ARE THERE ANY SHIPPING DELAYS DUE TO CORONAVIRUS?
No, not at this time. Most of our products are in-stock and ready to ship from our warehouse in Southern California. With standard shipping, your order will deliver in 10 business days or less.
If you purchase an item that is on backorder or presale, your order will ship in the timeframe listed on the product page. In the event that there are further delays due to COVID-19, we will notify you immediately. (We won’t leave you hanging, promise.)
In the event that our domestic warehouse is affected and unable to ship outgoing packages, we will be sure to let everyone know as quickly as possible. (More on this below)
HAS IT IMPACTED YOUR PRODUCTION?
Yes. Earlier this year, we experienced production delays of up to 4 weeks for items on backorder and presale (such as our new Curve collection). However, we are happy to report that all of our manufacturing partners overseas are healthy and back at work, and production has resumed as usual.
For items currently on backorder or presale, the latest restock & delivery dates are listed on our website. Again, in the event there are further delays due to COVID-19, we will notify you immediately.
WHERE ARE YOUR DRESSES MADE AND SHIPPED FROM?
Our gowns are designed in Los Angeles, manufactured in China and shipped domestically from our distribution center in Southern California, just outside of LA.
I ORDERED DRESSES FROM ANOTHER BRAND, BUT NOW IT IS SEVERELY DELAYED DUE TO CORONAVIRUS. HELP!
We can empathize—every single fashion company is feeling its impact. If you need a dress immediately, please shop our selection of gowns that are in-stock and ready to ship, found here. All colors, styles and sizes on the page are fully available and will be delivered in 15 days or less, worldwide.
IN THE EVENT THAT COVID-19 GETS WORSE DOMESTICALLY, HOW ARE YOU GUYS PREPARING?
Honestly, our number one priority is the health and safety of our employees, partners and you. Our team members are working from home as recommended by the WHO, CDC and local and state authorities. We've postponed every event, expo & pop up shop on the calendar for the next 8 weeks.
Our warehouse is still up and running at this time, and has taken additional precautions, such as keeping facilities extra clean, drastically limiting personnel and educating the staff on how to stay safe and healthy. However, in the event that the warehouse is affected and unable to ship outgoing packages, we will be sure to let everyone know as quickly as possible.