Due to the delicate nature of the invisible zipper used on our dresses, we ask that you are careful when zipping. Please do not tug or pull too hard, as it can damage the dress. Make sure that you are fastening the hook and eye first, or ask a friend to help.
If you are still experiencing issues, we are more than happy to exchange the dress, or replace the zipper for you through our tailoring partners at Hemster. (You won't have to pay a cost, it's on us! *US orders only.) To request a zipper replacement by mail, please click here. Otherwise, please reach out to our support team at email@example.com and we can assist you.