My order says non-returnable when I try to process a return/exchange through the returns center. What do I do? September 30, 2021 02:20 Updated Please click here to reach out to us for further assistance with your return or exchange for an eGift Card. We are happy to take a look at your order and offer our assistance! Related articles How do I ensure that all of my dresses are the same color? How much are import fees and shipping costs for my international order? Why do you charge a restocking fee? Can I place more than one dress in box for return/exchange? My order shows delivered, but it was not. What should I do?