Birdy Grey is a drama-free zone. If the dress doesn't fit. the color's not right or if you just don't like it, return or exchange it! You have 14 days from the date of the delivery to send it back to us for an exchange or refund*. All returns must be unworn, unwashed, unaltered & unused, and the original tags must be attached.
*Due to the ongoing impact of COVID-19, we are extending our standard 14 day return and exchange policy to 45 days from the date of delivery until further notice.
**Please note, a $10 restocking fee will be applied to all bridesmaid dress returns, per dress. Restocking fees will be deducted from your final refund. Don't worry, you won't be charged a restocking fee for exchanges.
To start a return or exchange, please visit our Returns Center. You can either return in person or by mail. To get your refund or exchange processed on the spot, please feel free to return in-person at a Happy Returns bar near you!
Swatches, seamless bras, beauty, notecards, gifts, gift cards, special orders, pocket squares and items marked "final sale" are non-refundable. Also, international orders outside the US are final sale and may not be returned or exchanged.
3/20/20 UPDATE: We understand that there's a lot of uncertainty around your weddings & events due to COVID-19, and we want you to feel as comfortable as possible. For all orders placed after March 20, 2020, we are extending our return & exchange window through May 30, 2020 in case you need more time. Stay safe and continue to follow the direction of WHO, CDC, local and state authorities.